Outsourcing Examples For High-Growth Businesses
For companies that are expanding quickly or need more help, outsourcing is a wise strategic choice. Using outside resources, such as a company or independent
Easy solution for companies with sales support from the Amazon website. Trust Amazon Customer Support Outsourcing Albania!
We have a particular approach for each company that contacts us.
We focus on providing the best service through the most modern tools in the market today.
We have more than four years of experience in serving customers and delivering the quality your company promises.
We have a constant work rhythm that does not stop, we are active 24 hours a day, every day of the year, including holidays and vacations.
We are prepared with the best strategies and training to meet our clients' needs.
We speak the main languages used throughout the world to facilitate communication.
When we want to develop the Amazon store we need to take different things into account before taking a step: and with our Amazing Customer Support outsourcing you can expect:
These points that we have exposed above, are the most focused on improving the customer experience when entering the online store on the amazon site. Clearly, if you are a boss who focuses on setting up and trying to make your account the best, you probably need to have customer management.
And we know from experience that the more the company grows, the much more difficult it becomes to be able to manage all these ideas in one. Therefore, before thinking about hiring a freelancer who could only do half of the tasks, it is best to focus on something bigger and hire an outsourced customer service.
The team of professionals within our facilities is fully prepared to take care of different activities to be outsourced, such as:
It is more than obvious that at the moment of deciding whether to buy a product or not, the customer needs to have a complete vision of what the final product would be. Therefore, it is essential to have a sufficient exposure of photos where they can be seen from all possible angles and in different uses. In addition, you need a description that fills the customer and tells him that this is the ideal product for what he is looking for. That he can’t buy a different one somewhere else because even though there are more on the market, this is the only one that shows him enough reasons to have it.
In case you decide you need an outsourced content creation and moderation team, we have the good news that at Climbia BPO we specialize in that area. Our teams are trained to keep the customer coming back to you or having a great enough experience to recommend you to others, which will ultimately result in a win-win for the company and expertise for us.
Every boss of a company, whether it is exposed on Amazon or not, is clear about how essential it is to have a varied stock to be able to have the customer’s needs fully filled and not have to look elsewhere for something that you could easily offer. But it is very difficult sometimes to keep in mind all the products you offer and it is quite a complicated problem.
Our Amazon outsourcing teams take care of tracking and monitoring everything in stock in your online store. Letting you know which ones are out of stock, which ones are missing, the best sellers, among others. This way you can also avoid problems with customers and give you the possibility to invest in more merchandise before it runs out in its entirety.
Good marketing is essential to attract the attention of the public. Especially when we are talking about an online store among the millions of stores on amazon. Outsourcing your services will allow you to focus on other important issues of the company, while we can advertise your products through our marketing experts, advertising campaigns, and we are even in charge of looking for partnerships to increase the chances of advertising.
Media visualization is nowadays fundamental for any business, and the ideal is to attract customers with something eye-catching or that suits the company’s policies. Therefore, our digital marketing managers will research your company in depth to determine what will work to attract customers and what will be less effective.
Climbia BPO has more than four years of experience in the area of customer support services, in more than 5 countries. And we even fill the language requirements and train every year to reach more languages, but we still have a record of more than four languages just to facilitate communication with customers.
It’s what our company is all about, it’s what we specialize in; providing good customer service is our bread and butter and every year we strive to up our game to be able to offer you the best services.
Amazon currently has more than 13 million products listed. Therefore, the task of advertising on this retail giant can sometimes be overwhelming for companies. It takes quite an extensive dedication in order to achieve what you have in mind, but at Climbia BPO we already know how to handle this business and we can assure you that your competitors will have a lot to envy you.
In order for you to be one of the top companies in your area on Amazon and for us to give you the best Amazon support services, you need the following:
We have a solid theory that new customers appear because of the expertise we have in customer support. And that’s why we’re available to give you our insight into running your business so you can gain the experience we already have and make your business bigger.
Managing a marketing structure and sales plan for our clients is essential, and we are able to develop it thanks to extensive market research that we do extensively, as well as the help of Amazon and their support. That’s why we strive to keep training ourselves more and more, so that we have the possibility to present you with current alternatives and that the strategies are fresh, not rejected.
You’d be surprised to know that 95% of people before buying something online, go to the reviews area to see how good the product is. 72% do nothing before reading at least one review about what they are going to purchase. And the other 98% firmly assures that what other people say about the service or product they are going to buy, totally influences their decision and can do two things: Either make them focus more on buying it, or give up on the idea.
For this very reason, although our intention is to provide an outsourcing service, we still consider that we are part of your venture. Therefore we focus on making sure everything is going great day in and day out, avoiding negative feedback in the comments area by excellent customer service management and making sure we connect and provide customer surveys so we can keep improving.
One negative comment out of many positive ones, even if it is a minority, can make a big difference and start a sliver of doubt about the product within the customer.
Implementing a good photographer to take good angles of the products and having a person who can perfectly describe them in an eye-catching way is one of our tasks at Climbia BPO from the moment you hire us.
On a constant basis, our clients need content moderation, and they believe when we tell them that we are experts in this service and we are always happy to support them from the beginning. We have to remember that 93% of customers who are going to buy online consider that the visual representation of the product is a very important point when deciding whether to take the risk or not, and the quality of the images that are displayed on Amazon can also speak for the product.
By now, most of the potential customers on Amazon are guided by what their eyes see, so at Climbia BPO we focus on them seeing something nice and allowing them to interact with the company we work for.
The high season is always at the same time of the year and yet companies are never prepared, by now it is researched that online shopping increases by up to 20% at Christmas time. Clearly because of the festivities. Therefore there are always more customers, a lot of demands, the stock must be perfect and you must know how to deal with the finished products. For the customer service lines it is very difficult at this time of year, as they also need to spend Christmas with their own shopping.
But don’t worry, our flexible schedules are available even on holidays. We’ll be there for you anytime, around the clock, every day of the year.
At Climbia BPO, we take care of leading and training all the people who will attend your company to ensure that there will be no quality issues. Our teams will always focus on delivering the highest level of customer service.
Every company clearly wants customers to be served with quality and with the right tone of voice that fits your company. And to your relief, we do our best to match your brand values and convey them in our services.
Climbia BPO has the ability to adapt to more than 4 languages in order to serve any country.
We know it is difficult to take care of your business and at the same time be attentive to customer services in different areas, but with us you will have more rest and more focus on the essentials.
Regarding the percentage of amazon functionality, the more constant the flow of queries, the better it is for the company. Outsourcing Amazon services to our company will free you from many burdensome tasks.
There are different steps to follow when we want to outsource Amazon services. For example, first you have to make the request and specify how many consultants you need to work on it, then there is the process of integrating our company with you, and finally there is the initial launch, which is free for the first month.
We will gladly take care of marketing your company to enter Amazon all set up and ready to receive customers. We will take care of tracking launch opportunities, strategy development and other updates so that everything can go smoothly.
Read our latest blog posts to learn more about the services and industries we serve.
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