Outsourcing Examples For High-Growth Businesses
For companies that are expanding quickly or need more help, outsourcing is a wise strategic choice. Using outside resources, such as a company or independent
Outsource the call center partially or completely to decrease the amount of time the customer waits and avoid unanswered calls to increase the amount of revenue. Climbia BPO provides the best Call Center Outsourcing Services in Albania.
We have a particular approach for each company that contacts us.
We focus on providing the best service through the most modern tools in the market today.
We have more than four years of experience in serving customers and delivering the quality your company promises.
We have a constant work rhythm that does not stop, we are active 24 hours a day, every day of the year, including holidays and vacations.
We are prepared with the best strategies and training to meet our clients' needs.
We speak the main languages used throughout the world to facilitate communication.
Climbia BPO has more than 10 years of experience in handling different customer care operations centers. Our call center in Albania provides professional-level services to clients in Albania, Europe, Asia, and in the US. In addition to that, we focus not only on customer care but also on sales, which helps to expand the company’s capacity thanks to the help of the best current technologies. That is why we provide dedicated call center outsourcing services in Albania. Want to know more?
Customers are the priority. Solving problems, channeling your company’s brand tone and values is critical.
Understandably, you want to consider every detail of your customer’s needs. And we’ll take care of gathering it and showing it to you every day.
Making a call center has a lot of requirements and hassles, but we lessen the inconvenience. We take care of hiring (only to be brought on board upon your acceptance), training, and onboarding all the necessary equipment. All through sophisticated quality controls.
Taking on customer service looks challenging at first. But we take charge thanks to different departments and management that help us give you the best outsourcing services.
Usually, companies have very limited call centers, but with Climbia BPO you will have employees trained in product research, telemarketing, and multilingual support.
We classify existing customers into loyal, potential, or occasional customers.
We prioritize each customer’s needs, objectives, difficulties, and benefits individually during the sale to facilitate the process.
Especially for companies that do not want an in-house team.
We take care of users who need information about the company, product, or service.
We take care of reservations, fixed schedules, and also other services similar to shipments and deliveries to facilitate the user experience.
We will take care of processing orders and confirming their existence.
We have consulting capabilities for small business start-ups.
Passing calls, handling inquiries, and confirming that your customers are directed to the right person.
Using strategies to generate leads and loyal customers.
Reaching out to customers to make sales.
If you are too busy to attend to your schedule, Climbia BPO will take care of them and reduce your tasks.
Company and brand development by showcasing your values and fundamentals during customer service calls.
With Climbia BPO you are sure to have a quality customer care, which will provide feasible solutions to customers through the call center. All thanks to the team of professionals who work tirelessly for your benefit on a daily basis.
Clearly, customer support has different types of situations, not all customers are easy to deal with and others are quite friendly and understanding. But even so, whatever the case, it will be solved in the right way and without creating controversy.
Once, a customer accidentally made a call to our company. He was looking for technical assistance for a kitchen appliance. Although it was not our service, we took care of finding the phone number of the company he was looking for to contact the right person.
Even if he is not the expected customer, if it is in our hands to solve the problem, we will do it without hesitation.
A person had just bought a special camera from one of the companies we manage to be able to keep an eye on his pets. But he could not make the connection on his own, so he had to contact the technical service, which in such a case, was in charge of us.
The consultant made sure that he was able to connect the three cameras correctly, taking about two hours to confirm that everything was done as expected. In the end, he left with a big thank you to our manager – a happy customer!
Our employees responded to a customer efficiently and quickly, as everyone in the company is taught to do. There was a solution so quickly that we were able to impress the client, who was a reporter working on a “Customer Support” article.
By having such a good reference, we got a good testimonial and confirmation that our service is exceptional.
We usually receive no less than 97% on the list of ratings we send to our customers on a monthly basis. And every month we meet to have more than that rating or that special one. But in case it drops below that, we take care of evaluating all the possibilities as to why the rating has dropped and make sure it doesn’t happen again.
Climbia BPO has a lot of years working in the area so we have acquired enough experience in outsourced customer service and technical troubleshooting. We are pleasantly proud of what we have achieved in all these years and the experience that our many customers have given us.
We ensure that our agents are trained in providing quality services, and we take care to do our best to make sure that customers are fully satisfied with our services both first and second. It is part of our values and the foundation that makes Climbia BPO one of the best companies.
Having outsourced customer care means you have a great deal of flexibility to serve your customers and it will show in your brand. Our company can adapt quickly to your customer needs, and provide the most qualitative call center outsourcing service in Albania. A good customer service, will always result in better brand reputation. That’s how we think about our clients, and the value of our work in improving your business.
You may ask, is it really beneficial to have a 24-hour service? That’s right! By not being limited by a certain schedule you can reach out to customers who are out of your country or area, and also for those who have different life schedules. Therefore it makes it much easier and allows the company to grow thanks to the excellent service it offers.
At Climbia BPO we try as much as possible to keep the call service with an immediate response time so that the customer does not have to wait too long on the phone. For this purpose, we have a large number of agents working behind the phones, prepared with different languages, 24 hours a day.
The agents working in customer service within Climbia BPO call centers are prepared from the moment they start working to give their best and leave no customer unsatisfied. They strive every day to improve the services we offer and avoid leaving unanswered calls or customers with unresolved problems.
We know that for you the security of your company is fundamental, so you will be pleased to know that we are PCI/DSS and ISO certified, so worrying about your call security will not be an inconvenience.
At Climbia BPO, we take care of leading and training all the people who will attend your company to ensure that there will be no quality issues. Our teams will always focus on delivering the highest level of customer service.
Every company clearly wants customers to be served with quality and with the right tone of voice that fits your company. And to your relief, we do our best to match your brand values and convey them in our services.
Climbia BPO has the ability to adapt to more than 4 languages in order to serve any country.
We know it is difficult to take care of your business and at the same time be attentive to customer services in different areas, but with us you will have more rest and more focus on the essentials.
When choosing one of the many call center outsourcing companies in the market, it is essential to consider whether the services they offer are aligned with what you need and with the product or service you are offering to your audience.
The best thing to do is to realize if that company is also adapted to your flexibility and if it will be able to adapt well to your needs. If in doubt, it is best to play it safe and contact us for more information about our work.
Before deciding to hire a company to handle your customer call center, consider how large the team is, what time estimate you will need to be dedicated to handling your customers’ calls, and whether you need a specialized or shared one. This will give a clearer picture of the type of company you need to hire.
This does not have an exact percentage. The cost of services for outsourcing a communication center depends on the needs of each particular company. Therefore, if you want to know an estimate of the cost in our company depending on what you need, you should contact us through the contact options we leave on our page.
Outsourcing your contact center support can help reduce costs in equipment maintenance, purchase, and installation of new technologies, office expansions and can even facilitate the realization of sessions when forming a new work team.
When outsourcing a call center it is important that it can be adapted to your business plan and needs without additional points or hidden clauses.
Read our latest blog posts to learn more about the services and industries we serve.
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