Call Center Outsourcing in Albania - Best Call Center Albania

Outsource the call center partially or completely to decrease the amount of time the customer waits and avoid unanswered calls to increase the amount of revenue. Climbia BPO provides the best Call Center Outsourcing Services in Albania. 

4.9/5 rating


Not sure which service is right for your company? Here are some examples to consider


Have a unique greeting for callers

Create dialogs for personalized responses

Improve the usual response time

Have a recording of every call made to our services to lessen the burden of the daily check-in process

Have support ensured from level 1 to level 3

Maintain a constantly updated general and frequently asked questions database

Have customer surveys on service effectiveness

Develop quality control reports on an ongoing basis

Why choose Climbia BPO

Price may vary. Describe your needs, and we will calculate the pricing just for you.

Personal Approach

We have a particular approach for each company that contacts us.

Effective support tools

We focus on providing the best service through the most modern tools in the market today.


We have more than four years of experience in serving customers and delivering the quality your company promises.

24/7 customer service

We have a constant work rhythm that does not stop, we are active 24 hours a day, every day of the year, including holidays and vacations.

Expert teams

We are prepared with the best strategies and training to meet our clients' needs.

4 languages

We speak the main languages used throughout the world to facilitate communication.

Check integration roadmap and start scaling faster.

1st month of integration is free!

Choose a package to get started
in 24 hours
We Will Contact You Personally So We Can Edit Your Plan To Your Liking
in 1 week
Sign Up Directly To Our Services And Confirm With Us Every Detail.
in 10 days
Integration: Faq, Template Development, System Integration, Etc.
in 1 month
Externalization Of The Contract, Including One Month Of Prepayment And Starting Operations.
After 2 Months
First Month Review, Still Prepaid And You Will See The Change In Communication With Your Customers.

Service Catalogue

Call center outsourcing in Albania: Reasons to choose Climbia BPO!

Climbia BPO has more than 10 years of experience in handling different customer care operations centers. Our call center in Albania provides professional-level services to clients in Albania, Europe, Asia, and in the US. In addition to that, we focus not only on customer care but also on sales, which helps to expand the company’s capacity thanks to the help of the best current technologies. That is why we provide dedicated call center outsourcing services in Albania. Want to know more? 

We know that your customers come first

Customers are the priority. Solving problems, channeling your company’s brand tone and values is critical.

We will provide you with the information you need

Understandably, you want to consider every detail of your customer’s needs. And we’ll take care of gathering it and showing it to you every day.

We take care of those who provide you with call center outsourcing services.

Making a call center has a lot of requirements and hassles, but we lessen the inconvenience. We take care of hiring (only to be brought on board upon your acceptance), training, and onboarding all the necessary equipment. All through sophisticated quality controls.

We make outsourcing easy

Taking on customer service looks challenging at first. But we take charge thanks to different departments and management that help us give you the best outsourcing services. 

We adapt to your needs

Usually, companies have very limited call centers, but with Climbia BPO you will have employees trained in product research, telemarketing, and multilingual support.

What call center outsoursing services can you expect from Climbia BPO?

Inbound call center services in Albania

We classify existing customers into loyal, potential, or occasional customers.

Inbound sales

We prioritize each customer’s needs, objectives, difficulties, and benefits individually during the sale to facilitate the process.

Technical Support

Especially for companies that do not want an in-house team. 

Technical Assistance Services

We take care of users who need information about the company, product, or service.

Reservation Services

We take care of reservations, fixed schedules, and also other services similar to shipments and deliveries to facilitate the user experience.

Order processing

We will take care of processing orders and confirming their existence.

Call center services in Albania for small businesses

We have consulting capabilities for small business start-ups.

Virtual Receptionist

Passing calls, handling inquiries, and confirming that your customers are directed to the right person.

Lead Generation

Using strategies to generate leads and loyal customers.


Reaching out to customers to make sales.

Appointment setting

If you are too busy to attend to your schedule, Climbia BPO will take care of them and reduce your tasks.

Brand management

Company and brand development by showcasing your values and fundamentals during customer service calls.

With Climbia BPO you are sure to have a quality customer care, which will provide feasible solutions to customers through the call center. All thanks to the team of professionals who work tirelessly for your benefit on a daily basis.

Real-Life Customer Support Cases - Different Sides of the Process

Clearly, customer support has different types of situations, not all customers are easy to deal with and others are quite friendly and understanding. But even so, whatever the case, it will be solved in the right way and without creating controversy.

Case 1: Customer who confused the help desk

Once, a customer accidentally made a call to our company. He was looking for technical assistance for a kitchen appliance. Although it was not our service, we took care of finding the phone number of the company he was looking for to contact the right person.

Even if he is not the expected customer, if it is in our hands to solve the problem, we will do it without hesitation.

Case 2: Ensuring pet safety: we really care about pets

A person had just bought a special camera from one of the companies we manage to be able to keep an eye on his pets. But he could not make the connection on his own, so he had to contact the technical service, which in such a case, was in charge of us.

The consultant made sure that he was able to connect the three cameras correctly, taking about two hours to confirm that everything was done as expected. In the end, he left with a big thank you to our manager – a happy customer!

Case 3: We’re not afraid of reporters and anonymous checks

Our employees responded to a customer efficiently and quickly, as everyone in the company is taught to do. There was a solution so quickly that we were able to impress the client, who was a reporter working on a “Customer Support” article. 

By having such a good reference, we got a good testimonial and confirmation that our service is exceptional.

Case 4: But we also strive to provide the best possible service to our customers and not just their customers.

We usually receive no less than 97% on the list of ratings we send to our customers on a monthly basis. And every month we meet to have more than that rating or that special one. But in case it drops below that, we take care of evaluating all the possibilities as to why the rating has dropped and make sure it doesn’t happen again.


Climbia BPO has a lot of years working in the area so we have acquired enough experience in outsourced customer service and technical troubleshooting. We are pleasantly proud of what we have achieved in all these years and the experience that our many customers have given us. 

We ensure that our agents are trained in providing quality services, and we take care to do our best to make sure that customers are fully satisfied with our services both first and second. It is part of our values and the foundation that makes Climbia BPO one of the best companies.

Hire a call center outsourcing provider to grow with Climbia BPO

Be flexible and adapt to all your customers’ needs

Having outsourced customer care means you have a great deal of flexibility to serve your customers and it will show in your brand. Our company can adapt quickly to your customer needs, and provide the most qualitative call center outsourcing service in Albania. A good customer service, will always result in better brand reputation. That’s how we think about our clients, and the value of our work in improving your business.

Expand your reach

You may ask, is it really beneficial to have a 24-hour service? That’s right! By not being limited by a certain schedule you can reach out to customers who are out of your country or area, and also for those who have different life schedules. Therefore it makes it much easier and allows the company to grow thanks to the excellent service it offers. 

Keeping response time as low as possible

At Climbia BPO we try as much as possible to keep the call service with an immediate response time so that the customer does not have to wait too long on the phone. For this purpose, we have a large number of agents working behind the phones, prepared with different languages, 24 hours a day.

Ensuring the best customer service

The agents working in customer service within Climbia BPO call centers are prepared from the moment they start working to give their best and leave no customer unsatisfied. They strive every day to improve the services we offer and avoid leaving unanswered calls or customers with unresolved problems.

Keep all your conversations secure

We know that for you the security of your company is fundamental, so you will be pleased to know that we are PCI/DSS and ISO certified, so worrying about your call security will not be an inconvenience. 

Call Center Albania, Call center outsourcing in Albania.

Stand out with excellent Call Center Outsourcing in Albania

Work with a team of professionals

At Climbia BPO, we take care of leading and training all the people who will attend your company to ensure that there will be no quality issues. Our teams will always focus on delivering the highest level of customer service.

Maintain your brand's tone of voice

Every company clearly wants customers to be served with quality and with the right tone of voice that fits your company. And to your relief, we do our best to match your brand values and convey them in our services.

Speak your customer's language

Climbia BPO has the ability to adapt to more than 4 languages in order to serve any country.

Pay more attention to your business, not your answering services

We know it is difficult to take care of your business and at the same time be attentive to customer services in different areas, but with us you will have more rest and more focus on the essentials.

Clients Reviews

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When choosing one of the many call center outsourcing companies in the market, it is essential to consider whether the services they offer are aligned with what you need and with the product or service you are offering to your audience. 

The best thing to do is to realize if that company is also adapted to your flexibility and if it will be able to adapt well to your needs. If in doubt, it is best to play it safe and contact us for more information about our work.

Before deciding to hire a company to handle your customer call center, consider how large the team is, what time estimate you will need to be dedicated to handling your customers’ calls, and whether you need a specialized or shared one. This will give a clearer picture of the type of company you need to hire.

This does not have an exact percentage. The cost of services for outsourcing a communication center depends on the needs of each particular company. Therefore, if you want to know an estimate of the cost in our company depending on what you need, you should contact us through the contact options we leave on our page.

Outsourcing your contact center support can help reduce costs in equipment maintenance, purchase, and installation of new technologies, office expansions and can even facilitate the realization of sessions when forming a new work team.

When outsourcing a call center it is important that it can be adapted to your business plan and needs without additional points or hidden clauses. 

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A brief history about outsourcing

Outsourcing: A Brief History

There comes a time when medium-sized businesses must determine whether to outsource certain tasks so they may concentrate on others that would encourage corporate growth.