E-Commerce call center outsourcing
In Albania

Easy solution to manage your online business with e-commerce call center outsourcing in Albania. 

4.9/5 rating

Service Catalogue

Services we offer

Price may vary. Describe your needs, and we will calculate the pricing just for you.


Through our call center for retailers and wholesalers with over four years of experience, we will consistently market your brand to potential customers over the phone.

Cross-selling and up-selling

Climbia BPO's retail, wholesale and e-commerce call center team is fully qualified to cross-sell and up-sell.


Thanks to the expertise of our e-commerce call center professionals, we can fully support your brand's promotional efforts. And best of all, in more than three different languages that will facilitate communication with the customer.

Returns and Refunds

We are prepared to handle every return or refund request you may receive from your customers, in addition to providing excellent service to reassure them and handle the situation in the most correct way possible.

Lead generation

We have a great structure management to generate constant and potential customers, which will cause an increase in your sales and income.

Pre-sales support

In case you need it, we are specialized to offer you an e-commerce call center service that can take care of high quality pre-sales in different communication channels.

Complaint handling

Every complaint will be taken into account in depth and precise solutions will be offered to suit the customer's needs.

Check integration roadmap and start scaling faster.

1st month of integration is free!

Choose a package to get started
in 24 hours
We Will Contact You Personally So We Can Edit Your Plan To Your Liking
in 1 week
Sign Up Directly To Our Services And Confirm With Us Every Detail.
in 10 days
Integration: Faq, Template Development, System Integration, Etc.
in 1 month
Externalization Of The Contract, Including One Month Of Prepayment And Starting Operations.
After 2 Months
First Month Review, Still Prepaid And You Will See The Change In Communication With Your Customers.

Our e-commerce call center outsourcing in Albania provides seamless communication across multiple channels

E-commerce businesses have grown through the last decade and will continue to increase in the coming years, so it is absolutely critical to invest in technological solutions and interact through omni channel platforms with the customer by e-commerce customer service outsourcing.

With voice/non-voice processing, support through online web chats, messaging, email, voice calls and multiple means of communication, we will ensure that the customer has the ability to communicate with the company in the most convenient way for them. 

We invite you to take the initiative to collaborate with us at Climbia BPO and get to know the capabilities of our e-commerce customer care services. The first month of outsourcing is totally free as we manage the team of consultants, take a chance and win!

Retail companies are increasingly choosing digital options over traditional ones, giving way to new possibilities to maintain communication with the customer who expects to communicate directly with the brand through an ideal network. What makes the market need to make more effort to sell.

The presence of the company in different types of channels is not enough to be able to respond to every expectation, because it is necessary to use the data correctly to be able to manage well the first point of contact with the consumer until the final point. 

Get optimal support with our e-commerce in Albania.

Climbia BPO shows your company new options to make a 150-degree turn to e-commerce. The retail call center customer care structure is developed to manage every area of the customer support journey to ensure an unforgettable experience that can make a difference. 

Each retail and e-commerce call center operation is being managed through an adaptable and scalable script across our different call centers in more than three countries. All this to achieve effective, flexible, friendly, and individualistic customer service so that each customer is treated uniquely.

Build customer loyalty and enhance your brand value with our e-commerce and retail call center services

When running a retail or wholesale business, brand identity will always be the key to success. At Climbia BPO we can ensure recognition throughout the marketplace with excellent call center services, which will make a difference in adding value to your product or service. We can also help increase your company’s popularity and functionality thanks to our up-selling and cross-selling strategies. Enjoy the best business opportunity with a team of professionals who have been in this part of business for more than four years. 

We strive to show clients the quick solutions we offer for their customers. Our call center and e-commerce services will enhance your brand in the marketplace and your customers’ loyalty to your products or services. 

The experience the customer has had with the brand will always make a remarkable difference in the purchase, therefore our customer service makes sure that customers have what they need to feel that the purchase has been an ideal long term investment.

Stand out with excellent E-Commerce call center outsourcing In Albania

Work with a team of professionals

At Climbia BPO, we take care of leading and training all the people who will attend your company to ensure that there will be no quality issues. Our teams will always focus on delivering the highest level of customer service.

Maintain your brand's tone of voice

Every company clearly wants customers to be served with quality and with the right tone of voice that fits your company. And to your relief, we do our best to match your brand values and convey them in our services.

Speak your customer's language

Climbia BPO has the ability to adapt to more than 4 languages in order to serve any country.

Pay more attention to your business, not your answering services

We know it is difficult to take care of your business and at the same time be attentive to customer services in different areas, but with us you will have more rest and more focus on the essentials.

Clients Reviews

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Our Blog Posts

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A brief history about outsourcing

Outsourcing: A Brief History

There comes a time when medium-sized businesses must determine whether to outsource certain tasks so they may concentrate on others that would encourage corporate growth.