Outsourcing Examples For High-Growth Businesses
For companies that are expanding quickly or need more help, outsourcing is a wise strategic choice. Using outside resources, such as a company or independent
If your business needs to be bilingual, have excellent coverage, and be consistently successful, we’ve got you covered with professional eCommerce Startups Outsourcing Services in Albania.
We have a particular approach for each company that contacts us.
We focus on providing the best service through the most modern tools in the market today.
We have more than four years of experience in serving customers and delivering the quality your company promises.
We have a constant work rhythm that does not stop, we are active 24 hours a day, every day of the year, including holidays and vacations.
We are prepared with the best strategies and training to meet our clients' needs.
We speak the main languages used throughout the world to facilitate communication.
Outsourcing customer care and e-commerce customer service and answering services has been one of the most in-demand businesses today. Especially in online stores like Amazon or different types of online platforms.
Most of the companies have decided not to use bots and try to find something more original and human that allows them to deal with the commercial flow in an effective way and really solve customer problems.
At Climbia BPO we take care of maintaining your e-commerce business and keeping everything flowing as it should. Although, clearly you will be able to be inside our operation to observe that everything is going as you need it to. And of course, we strive to make the whole process more understandable and comfortable for everyone.
E-commerce outsourcing deals with the most difficult customer groups, so our professional customer care strives to show a real service that is fully adapted to what the customer needs.
We at Climbia BPO, personally train our employees so that they can perform 100% in your company and show the quality of our work.
As we strive to give you the best in customer service equipment for your e-commerce company, we also strive to give you the highest capacity equipment and the best management systems so that they can handle even the most complicated customers that come to your company’s premises, all to make the process much, much more efficient and consistent.
At Climbia BPO we not only focus on hiring the best quality people, but we also make sure that these people are constantly updated in the Ecommerce world and therefore we give courses and lectures in order to keep our employees informed and updated in all the techniques currently used.
In addition, we try to hire people who have already worked with these issues in the past in order to facilitate the adaptation process in the companies, as there is nothing better than having a professional attending to your needs with previous experience.
We confirm that when it comes to e-commerce and its derivatives, customer service is one of the essential things to focus on if we want it to be successful among our customers.
The team in charge of this area must be aware of when and how to respond to tickets from different customers requesting help. In addition, they need to be available 24 hours a day, seven days a week, or in short all the time.
And luckily, at Climbia BPO we offer you an e-commerce customer care outsourcing that will have enough training to attend 24 hours a day, with rotating schedules and fresh employees that will stay attentive to your customers’ needs. This will help you not to lose any important client and you will be able to cover all types of schedules in case your services go out of the national area.
Your company’s security is one of the fundamental things we prioritize. In addition, we focus on treating with the utmost care the services of companies that handle sensitive data of other customers or staff, for example, personal information and credit cards.
At Climbia BPO we are certified as a PCI DSS level 1 service provider. Therefore we have the legal authorization to deal with any kind of data without any data leakage.
The first month of integration of our services is free. And for the duration of the month, we take care of hiring, incorporating and training new consultants. Therefore, customers will be aware of the new team and will have the ability to evaluate them individually in order to implement future changes in our operation. In addition, this one-month period also allows us to evaluate the overall scope of the tickets and make the necessary changes to our service plan to improve the workflow.
On a consistent basis, e-commerce outsourcing agencies do not have the capacity to support a large amount of ticket flow. Therefore, a large portion of customers have to wait for a prolonged period of time to get a response. And clearly this will directly hurt your company, but at Climbia BPO we offer you a reliable and flexible outsourcing service, who will make sure that no customer ticket will be ignored and most of the questions will be answered correctly to avoid misunderstandings.
After having experience in the market for more than a decade of activity and with 95% of internet users currently doing their shopping online, it is more than obvious that we have a lot of accumulated experience in the area and therefore have a lot of advantage over the newer companies in the e-commerce segment operation. So don’t worry, we will take care of your customer’s problems.
The accent and the ability of the consultants to communicate when contacting a client is one of our fundamental pillars when training our consultants. The outsourcing of customer service must be adapted to the needs of the company and especially to the language. But don’t worry, with Climbia BPO you will be safe. In our HR and Onboarding department we make sure that those who are being chosen to enter the jobs are sufficiently qualified and speak different languages fluently, so there will not be a line of communication between client and consultant, so the doubts will be answered more effectively.
For today’s businesses, having and keeping the KPI at a high level is critical, but it is a very difficult thing to create. Having a loyal customer base and maintaining the same high level of service is something that many companies try for years and still don’t fully achieve. But luckily for your company, Climbia BPO is able to maintain 95% on every company’s KPI’s, all of our clients have excellent customer service only because of our excellent management.
The Climbia BPO team has taken it upon itself to make a customer service strategy that allows for up to 95% satisfaction, which is excellent for any company.
To maintain this excellent percentage year after year, we invest in the special training of each of our consultants not only in this area, but in all the areas we manage in our company.
Every year there is a 23% increase in the e-commerce segment. As a result, vendors need to increase their user support year after year. When you want to get loyal customers to grow your business, the ability to answer, answer questions, service and support your vendors is an extremely important factor. At Climbia BPO our e-commerce customer service is a more effective and secure method that will allow your business to grow.
We have a highly qualified team of over 600 professionals who are ready to help you grow your business for as many years as it takes.
At Climbia BPO, we take care of leading and training all the people who will attend your company to ensure that there will be no quality issues. Our teams will always focus on delivering the highest level of customer service.
Every company clearly wants customers to be served with quality and with the right tone of voice that fits your company. And to your relief, we do our best to match your brand values and convey them in our services.
Climbia BPO has the ability to adapt to more than 4 languages in order to serve any country.
We know it is difficult to take care of your business and at the same time be attentive to customer services in different areas, but with us you will have more rest and more focus on the essentials.
The first thing is to determine the size and support model your business needs. You need to make sure that your team is made up of quality professionals with the necessary skills and knowledge. You must determine the processes and communication flow, taking into account the needs of your customer through e-commerce. By following these simple steps you will be able to successfully achieve e-commerce outsourcing.
E-commerce customer service is a set of mechanisms designed to provide the customer with the best experience when purchasing a product online.
E-commerce customer service tickets are a system that notifies the seller when customers have encountered a problem, error or a doubt has arisen about something specific. These tickets are distributed through a management system and are attended to immediately.
There are two ways to do it: founding an internal team that allows to obtain results and minor successes or hiring an external support team made up of experts who are fully trained to provide e-commerce support from the beginning, thus allowing magnificent results from the first day.
This depends on the particular company. For example, Climbia BPO, before setting the price for the consulting company, looks at how many people will be needed, the equipment to be used, the training and service the company needs, the difficulty of outsourcing, among other important factors that you will be able to know when requesting a quote. Write to us! We will be happy to answer any questions you may have about our services and to discuss a special quotation for your company.
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