Outsourcing Examples For High-Growth Businesses
For companies that are expanding quickly or need more help, outsourcing is a wise strategic choice. Using outside resources, such as a company or independent
Most of your customers think that your company needs to be there for them 24 hours a day, with us you can offer them that and more! Get the best solutions for live chat support outsourcing services in Albania today!
We have a particular approach for each company that contacts us.
We focus on providing the best service through the most modern tools in the market today.
We have more than four years of experience in serving customers and delivering the quality your company promises.
We have a constant work rhythm that does not stop, we are active 24 hours a day, every day of the year, including holidays and vacations.
We are prepared with the best strategies and training to meet our clients' needs.
We speak the main languages used throughout the world to facilitate communication.
In case you are sure that your online chat support could be improved, if you need to improve your team without having to be paying too much, if you need sales to improve and better customer service through live chat, indeed outsourcing your services is a good step to start with.
Climbia BPO has experience in the area of providing live chat outsourcing services for any company, whether it is one with many years of service or a startup that is just beginning. And we take care of the support of any ticket flow, and in an exceptional way.
We take care of prioritizing live chat communication with the users of a large number of companies, yet we maintain efficiency in each of them and prioritize their needs without leaving any of them unattended.
Live chat communication is something that is becoming more and more constant in companies, therefore outsourcing solutions are becoming more in demand and creating a lot of services that are just a scam. But we have been doing this job for years, watching many companies fall, while we just go to the top of success just like the companies we handle with an iron fist.
Clearly, live chat outsourcing isn’t always the most obvious solution, especially when you’re dealing with a large number of tickets and customer inquiries. But still, outsourcing your chat will allow you to see all the advantages that come with the process:
Live chat is currently gaining a great deal of popularity due to its ease of use, as many customers do not have the ability to be constantly on the phone. But even so, they can still solve their problems through chat support.
This way we can make emails, which can be a waste of time, obsolete. Live chat really is the ideal way for the customer to get what they want, get it done quickly, and the company’s popularity can increase without having a lot of headaches in its operation.
Our team at Climbia BPO will be 100% attentive to your company’s chats, so that means fewer communication problems and customer issues can be resolved efficiently, and best of all, in any language so that there is the ability to break down language barriers.
In the long run, this constant attention will make your company look good and probably increase the number of customers who come to buy your products or services. The best publicity you can get sometimes comes from your own customers speaking well of your service to those close to them, so let’s put a major focus on customer service so that this can become a possible reality.
Constantly taking care of hiring operators, an ideal manager, installation of a software that suits the company’s subscription, all this in the hope of being able to make at least a regular service. Is it really worth all the effort?
Imagine paying for an outsourcing service to take care of this whole process. Hiring, installing, training the consultants, everything from the beginning and for a price that effectively will not exceed that of doing it all on your own. And best of all, they don’t just offer you a “Moderately Good” service, not at all, they only offer you the best services. A dream? Well, with Climbia BPO it is totally possible.
The customer is happy, you are happy, and we are happy – everybody wins!
There are a lot of businesses that want to outsource their services, and clearly we leave the doors open to them as they help us to grow our team and be able to keep gaining experience that makes us stronger and stronger.
Live Chat is one of the most popular means of communication, as we have already mentioned. And our team of consultants keeps the KPIs high to be able to give a success rate of up to 95% year after year, something we focus on maintaining thanks to the excellent training our consultants get.
One of our team’s most prominent KPIs, which they have strived to achieve, is first response time. Our consultants have strived to keep it down to 10 seconds maximum. So they don’t have to wait too long and will have their problem solved almost immediately.
One of the constant demands from customers derives from the ability to talk to a person who exists and not have a robot guide them through their purchase. For it is more comfortable to be able to talk directly to the consultant, who will understand every single word the customer says and who can give them immediate solutions without having to go through a previous protocol that can sometimes be really tedious and make customers give up on the idea of solving their problems.
10 or 15 seconds may not seem like an exaggerated percentage of time. But, if we take into account that most of our teams are in charge of a large flow and that most of the consultants have to attend to several tasks, considering those 10 seconds is really important for you to understand how committed we are to our work.
Through all these years that we have been in the live chat outsourcing service, we have been able to create a customer response matrix that gives the consultants permission to respond almost immediately and with certain templates. Although they have the ability to customize messages, which is very common as it gives the ability to be much more natural and have greater empathy with the customer.
We ensure that Climbia BPO servers can adapt to different types of chats seen in companies. From Zendesk, Intercom, Freshdesk, among many others. Although we even have our own QCRM program made by our interns, which has been quite popular with our clientele.
24/7/365
Climbia BPO is a company that provides 24/7/365 chat outsourcing support services. So there will be no customer that will slip through our fingers or have to maneuver to fit in with our hours of operation. Because we will always be available for you.
This method of working guarantees a higher UX, which will cause your business to grow much more.
While live chat outsourcing may not be the infinite solution that will come fixing all the problems your business has (Phone still seems much faster for a certain amount of people) this procedure will continue to grow.
So we take a more direct approach to the amount of time it takes us to respond to customers and how long it takes us to resolve these issues, making it a much more effective service than the phone.
One of the advantages that have been consistently highlighted by the companies we work with to serve in their direct chat, is the versatility we have with languages. We speak more than 4 languages and we focus on adding more every year, so that there is a higher quality of customer service and we are not bothered by the language barrier.
Make the decision to outsource live chat agents and you will notice how it frees up a number of resources. This will also give you the ability to focus on other things the business needs that are not related to customer support.
At Climbia BPO, we take care of leading and training all the people who will attend your company to ensure that there will be no quality issues. Our teams will always focus on delivering the highest level of customer service.
Every company clearly wants customers to be served with quality and with the right tone of voice that fits your company. And to your relief, we do our best to match your brand values and convey them in our services.
Climbia BPO has the ability to adapt to more than 4 languages in order to serve any country.
We know it is difficult to take care of your business and at the same time be attentive to customer services in different areas, but with us you will have more rest and more focus on the essentials.
Outsourcing live chat to an external provider, maybe located in different parts of the world, is one of the most perfect solutions that have been developed in recent years to ensure the constant advancement of businesses and increase the ability to reach out to customers around the world. Therefore, our direct chat outsourcing services can improve the life of your company.
There are a lot of tricks when it comes to outsourcing sales chat. For example, first and foremost, make sure that your team is prepared and has the capacity to deal with a constant flow of people. Secondly, you have to cover 100% in scope so that you can see a significant change in the company. The equipment must be available on a constant basis and they also have to have affordable prices. All of this is also achieved through obtaining top-notch equipment that can avoid the most common programming errors that can hinder the chat process.
Yes, in fact, having the ability to externalize your contacts to have constant communication is quite common in the business world. Therefore, it is possible to do this with Climbia BPO’s service.
This really has different levels of preferences, for
example, prices can change depending on whether you need many hours in operation, what kind of coverage is needed and other important points.
In case you need a quote depending on your company, contact us on our main communication channels and ask for a direct quote. Our team will be happy to answer your conditions and ask you about the needs of your particular business.
Read our latest blog posts to learn more about the services and industries we serve.
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