Outsourcing Examples For High-Growth Businesses
For companies that are expanding quickly or need more help, outsourcing is a wise strategic choice. Using outside resources, such as a company or independent
Create the best and reliable virtual call center service with Climbia BPO to satisfy your customers.
We have a particular approach for each company that contacts us.
We focus on providing the best service through the most modern tools in the market today.
We have more than four years of experience in serving customers and delivering the quality your company promises.
We have a constant work rhythm that does not stop, we are active 24 hours a day, every day of the year, including holidays and vacations.
We are prepared with the best strategies and training to meet our clients' needs.
We speak the main languages used throughout the world to facilitate communication.
The virtual call center is based on a team that provides customer support through internet calls. The team usually does not need a physical location and is ideal for businesses that need to provide telephone support to their customers.
These virtual call centers operate through VoIP Internet technology. This allows remote call center consultants to serve different customers with different nationalities or different questions.
When it comes to a virtual call center, there are several tasks that can be performed by a team.
The professional virtual call center service provider needs to know all about the tools, the group they will be a part of, and the technology that is needed to make communication seamless and hassle-free. AI and technology have the ability to improve the quality of customer communication if used in the right way.
Artificial Intelligence has the ability to search for the most popular customer service query within the virtual call center and can compile sections of questions constantly asked by customers in order to facilitate their next answers.
Communicating with customers is an arduous task. You need to know how to connect with them to avoid disappointment, among other things:
Learn the ins and outs of positive language and communicate with customers according to these rules.
Small businesses may be feeling a bit lost across the market and don’t know how to move forward. And we could help them to be able to streamline communication with customers and the other processes they need to grow.
It’s important to pay attention to communication because 95% of clients dictate that the communication they have with consultants is extremely important to feel that they are really interested in solving their problem. Therefore if small businesses focus on this, they will be able to gain more customers and have their own voice in the marketplace.
Businesses that are run through e-commerce mandatorily need an inbound and outbound call center. Because 90% of people leave to a competing company if they have a bad experience with customer service.
At Climbia BPO we have established some basic rules of communication with e-commerce customers, among them we can determine friendliness, focus on the customer’s problem and mood.
A virtual call center that solves level one customer tickets has the potential to be more valuable than you might think. It relieves a huge burden on developers and the QA engineer, as they can solve problems that will lower bad statistics and increase positive ratings.
Companies around the globe can lose up to more than $80,000 thanks to poor customer service. And since virtual telemarketing is the core operations of several companies, having a good call center service is a priority for a good company.
Telemarketing equipment has the ability to change a company’s productivity, which is what is needed, as 80% of customers change the perception of a company the moment it starts being proactive.
We confirmed that call center service teams don’t have the capacity to handle everything. They need to know how and to whom to route and escalate complicated customer inbound calls so that things get resolved correctly. But for some companies this is valid and they opt for a virtual receptionist and a virtual call center team, which will make the process faster.
Escalating calls may not be as easy as you think. To make the process go smoothly, all of the following points need to be checked:
It is necessary that the team knows how to address customers, they must determine the time it will take to solve it and follow up with the customer. In addition to knowing the product and different equipment of the company they support. So they will escalate tickets to the most appropriate professional and decrease the time it takes to resolve problems.
You ask yourself, why hire a virtual call center? Well, basically to reduce the number of calls you receive daily. 8% of the communication in a company is through the cell phone. Usually customers do not call back if their call has not been answered the first two times they call. The call center service could prevent a decrease in sales through poor customer service.
For businesses that not only want to be popular, but also to have a higher revenue, the most prominent solution is to hire a virtual call center service.
Seventy percent of customers say that the most important thing in getting a pleasant experience is how they are treated by the virtual call center. While another 40% say that the bottom line for support services is that the representative is polite and friendly. And having people of this caliber through Climbia BPO is easier than you think.
Since we don’t have a set geographic limitation, we can focus much more on choosing the ideal people for customer communication. Which will offer flexibility and versatility.
Developing an internal team is a tough task. We can see this especially in the hot seasons, when customers are more tempted to buy and constantly. Virtual call centers can scale quickly without hassle if the company is dedicated to outsourcing the process with Climbia BPO.
One thing that has changed the game is working from home, which in turn has taken time to bring some changes to how we view virtual call center services and processes. Nowadays you have to be more flexible because of these new options, and you have to know how to make a good first impression, because 80% of customers stay because of a consultant who knows how to treat them.
About 70% of customers give personal data in order to have a superior quality of service, and although collecting this data is simple, managing it is somewhat complicated.
The company needs to have the highest security certification and be able to comply with its standards, as well as update it every year. Ideally, secure working circumstances should be offered to the entire team that holds customer data through constantly updated software and hardware.
This whole procedure asks the company to prioritize security through investment in different types of equipment and training to be able to offer an ideal virtual call center service. And this can usually result in spending a great deal in order to have the best quality stuff, plus investment of valuable time that could take up to more than three months to complete.
By outsourcing your virtual assistant service to Climbia BPO, you can be assured that you have a service provider with PCI DSS level 1 and ISO certification that is updated every year to prove the quality of our security. We are focused on how important it is for you to solve your customers’ problems quickly and securely, so we want you to seriously consider giving us the opportunity to improve your company from the inside out.
At Climbia BPO, we take care of leading and training all the people who will attend your company to ensure that there will be no quality issues. Our teams will always focus on delivering the highest level of customer service.
Every company clearly wants customers to be served with quality and with the right tone of voice that fits your company. And to your relief, we do our best to match your brand values and convey them in our services.
Climbia BPO has the ability to adapt to more than 4 languages in order to serve any country.
We know it is difficult to take care of your business and at the same time be attentive to customer services in different areas, but with us you will have more rest and more focus on the essentials.
This is really not an easy thing to do, as the idea is to hire someone of quality and therefore it can take time and dedication to find the right ones. In addition, you need a professional group that has specialization in HR and ensures quality service, as well as the ability to adapt quickly so as not to keep customers waiting.
The virtual call center of a company is composed of a group of professionals who are in charge of customer service across the globe, all this via the Internet. It focuses mainly on offering a complete service that can meet the needs of customers in terms of questions or problems with the service or product offered by our client.
The people who attend this service are specialized in the area and have previous experience, because it is quite complex to deal with customers and especially when they come with a complaint or a problem. Therefore the team is trained with courses and specializations that give them the ability to treat the customer kindly and solve their problem in the most efficient way possible to ensure the good reputation of the company.
If you have made the decision to outsource your services but do not know how to choose the best virtual call center provider, you can focus on the exact needs your company needs to communicate with your customer. For example, the number of languages to be spoken, the number of people, security, flexibility and specialization depending on the service you offer.
This depends a lot on the companies, since different factors must be considered before a final decision can be made. But if you need a quote, you can contact Climbia BPO directly through our call centers so we can get you up to speed on everything we need to get you started.
Read our latest blog posts to learn more about the services and industries we serve.
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