Social Media Customer Services Outsourcing in Albania

Increase the satisfaction rate of your customers through your social networks with our outsourcing services.

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Solutions

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Features

Management of a structure to perform customer care.

Train the customer service team in a timely manner.

Assisting customers through extended 24-hour hours, every day of the year

Provide customer support on weekends only

Manage staff key performance indicator statistics

Social media content creation and management

Why choose Climbia BPO

Price may vary. Describe your needs, and we will calculate the pricing just for you.

Personal Approach

We have a particular approach for each company that contacts us.

Effective support tools

We focus on providing the best service through the most modern tools in the market today.

Experience

We have more than four years of experience in serving customers and delivering the quality your company promises.

24/7 customer service

We have a constant work rhythm that does not stop, we are active 24 hours a day, every day of the year, including holidays and vacations.

Expert teams

We are prepared with the best strategies and training to meet our clients' needs.

4 languages

We speak the main languages used throughout the world to facilitate communication.

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in 24 hours
We Will Contact You Personally So We Can Edit Your Plan To Your Liking
in 1 week
Sign Up Directly To Our Services And Confirm With Us Every Detail.
in 10 days
Integration: Faq, Template Development, System Integration, Etc.
in 1 month
Externalization Of The Contract, Including One Month Of Prepayment And Starting Operations.
After 2 Months
First Month Review, Still Prepaid And You Will See The Change In Communication With Your Customers.

Service Catalogue

Climbia BPO Social Media Customer Service Outsourcing: The best solution for your business growth

Why do you need customer service outsourcing for social media accounts with Climbia BPO?

Nowadays, a company’s presence on social media is essential for the brand. It allows you to connect with customers on a daily and direct basis, giving a more human touch to your company.

Imagine that there are more than 3,800 people who are users in different social networks through their phones, therefore you will have better accessibility to your customers. Also, constant feedback, seeing what they interact with, and having other perspectives will help change the brand from the inside. 

And they will have the benefit of knowing about offers, promotions, new products, discounts, services and many more that will be able to attract the attention of many potential customers, and we could even get loyal customers to the company that are in constant development.

That’s why making sure you reach your followers through our marketing strategies is so important. 

Advantages of outsourcing social media management with Climbia BPO and why we pay so much attention to it

When deciding to outsource your social media customer service, you should take a good look at the benefits it brings you individually.

Get expert assistance

Although outsourcing customer service may not be an obvious choice when it comes to social networking, we can see a steady increase in popularity. Actually handing this service over to an expert who has already dealt with the issue will save us a lot of time, especially if your service needs you to be doing other things that are interrupted by constantly attending to social networks.

At Climbia BPO we have extensive experience in outsourcing customer service for social media, whether they are small, mid-market or large multi-site companies. We have different types of services for each company that will be able to adapt to the needs of each one. We also work with many types of social networks, whether they are known or not. 

We save your resources by covering all the tasks

Managing your social media accounts is not an easy task. Although it may not seem time-consuming, it actually involves several steps: 

The need to create and manage quality content:

You can’t just upload anything you can think of to social networks. The content must be well-formed and meaningful. It must be organized by professionals in order to give it the structures that will make it famous or relevant among so many pages and so many publications. It is therefore important to have a strong team that is constantly informed about new trends in the market and how they can invest them in the company’s content in order to attract the attention of potential customers. 

The need to communicate with your customers: 

More than 50% of U.S. customers try to contact their chosen vendor through social media. This means that they ask their questions, learn about the product or service, and generally communicate with the seller through social networks before buying the product. Therefore there must be someone attentive to this and with the ability to answer all the doubts that may arise in this consultation in order to get that customer to buy. 

And also, it is very important that even if you answer all the doubts, you do it in a friendly manner and with a tone that pleases the character. Because a bad attention or a very dry one can result in bad publicity that will be able to stain the name of the company. 

They may not take a single customer very seriously, but that single customer could attract four or five more people, and if they are offered a negative experience, they are likely to comment on it. And he or she may even externalize it on social media, which will be worse. 

Need to launch advertising campaigns: 

Advertising campaigns on social networks are one of the best ways to reach the target market, as there are almost 3.5 billion social network users in the world. 

For this you need a team specialized in digital marketing that can adapt to the most prominent trends of the moment and can implement it in the advertising content to attract attention without being too forced. 

Gain a competitive advantage

Outsourcing customer service through social media is still a bold move that not all companies are ready for. After all, why outsource social media management if you really don’t need a lot of time…? Or so it seems. But in reality, social media has a lot of power when it comes to marketing and standing out from the competition. Outsourcing customer service through Climbia BPO will ensure that your company gets the expertise it needs and a perfect competitive edge.

You can focus on more important things

Managing social media is not an easy task. To provide seamless social media service to your customer base, you need to:

  • Have constant communication with each customer and that they can settle all their doubts with the team in charge of communication.
  • Have an effective content plan.
  • Structure advertising campaigns and be able to adapt them to the budget. 

You will get the right marketing experience

If you outsource your social media services to Climbia BPO you will have an excellent and communicative service, this goes without saying as it is obvious. But you will also have the ability to gain experience for you and your team, as you will be part of our process all the time so that you can authorize actions and there will be no disagreements.

Social media management outsourcing: experience and benefits

At Climbia BPO we have been outsourcing customer service within social networks for more than 4 years. Believe when we tell you that we have seen companies rise and fall for not having a solid strategy, therefore we must take into account the serious benefits that this brings to our company: 

Learn how to connect with the audience by outsourcing customer service on social networks.

One of the most frequent doubts that our customers have when thinking about outsourcing customer service, is if they will remain connected once we take over the networks. And clearly yes, that can be done and it is one of the fundamental things to take into account when it comes to having an active network. But how do we facilitate this process? Let us explain:

Mainly, we take care of integrating the social networks you have chosen for your company through the CRM system of the direct contact center. Therefore we will be in charge of receiving customer questions and queries and being able to answer them according to the company’s laws. This way we can make sure that no question is left unanswered and you will have up to 100% satisfaction. Avoiding that people abandon your brand for not having what they need.

Collect data on the target audience

Companies that have networks are perfect, as they will be able to take a deeper look at their brand’s target audience and watch them move through your own page. With the right data about your clientele you will be able to focus more on what to offer them to make them loyal customers or be able to create more sales. 

Social media as one of the main channels for customer complaints and communication.

By now 50% of customers have complained about the service through social media of companies that do not have a constant strategy. Therefore, we could say that half of the constant users who buy or in their stores through social networks are dissatisfied with the services and some even abandon the page. Therefore we must consider that these services should be prioritized because companies that do offer good customer service will have these dissatisfied customers who come from a recent disappointment. 

Promoting your content will increase your brand awareness.

According to studies by Climbia BPO, 85% of customers make purchases on online brands after having seen their content through Pinterest, therefore this we can consider that the creation of quality content is important, in addition to its promotion and that they have the necessary social networks to be able to cover a lot of territory. 

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Stand out with excellent Social Media Outsourcing Customer Services in Albania

Work with a team of professionals

At Climbia BPO, we take care of leading and training all the people who will attend your company to ensure that there will be no quality issues. Our teams will always focus on delivering the highest level of customer service.

Maintain your brand's tone of voice

Every company clearly wants customers to be served with quality and with the right tone of voice that fits your company. And to your relief, we do our best to match your brand values and convey them in our services.

Speak your customer's language

Climbia BPO has the ability to adapt to more than 4 languages in order to serve any country.

Pay more attention to your business, not your answering services

We know it is difficult to take care of your business and at the same time be attentive to customer services in different areas, but with us you will have more rest and more focus on the essentials.

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FAQ

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Currently, social networks are a very relevant point in virtual shopping. Outsourcing social media management through Climbia BPO’s social media customer service ensures that you and your company will be assured of the resources needed to create quality content and increase the performance of your online presence.

Yes, you can! In fact, outsourcing customer service through social media is not only about gaining popularity, but also covering a constant demand that can increase sales and regular customers of your business.

Climbia BPO has a built-in QCRM contact center ticket development system that has been managed through our interns and is made to be compatible with your social media accounts.

We do not have a fixed price for our services, but if you want a quote on social media outsourcing you can ask us directly and we will give you a quote through the size of your team, the time of coverage and the variety of channels you need to cover. So, we are waiting for you in our contact means.

Our Blog Posts

Read our latest blog posts to learn more about the services and industries we serve.

A brief history about outsourcing

Outsourcing: A Brief History

There comes a time when medium-sized businesses must determine whether to outsource certain tasks so they may concentrate on others that would encourage corporate growth.

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