Outsourcing Examples For High-Growth Businesses
For companies that are expanding quickly or need more help, outsourcing is a wise strategic choice. Using outside resources, such as a company or independent
Feel secure with our technical support that will take care of prioritizing and growing your internal team.
We have a particular approach for each company that contacts us.
We focus on providing the best service through the most modern tools in the market today.
We have more than four years of experience in serving customers and delivering the quality your company promises.
We have a constant work rhythm that does not stop, we are active 24 hours a day, every day of the year, including holidays and vacations.
We are prepared with the best strategies and training to meet our clients' needs.
We speak the main languages used throughout the world to facilitate communication.
Climbia BPO has a wealth of experience in providing the best quality telephone answering services in the market. We have tried to set the quality bar very high when we focus on communicating with our customers and solving their questions or problems with the product or service of the company we are working for.
If you want to know what we offer for you that can be beneficial for your business, we offer you:
We try to be a beneficial part for our client, and therefore we try to adapt to your needs and your personality type in order to offer you the kind of customer service you need and want. In addition, we adapt quickly to the company’s database so we can offer a specialized service, just as if we were part of your company from the beginning!
We don’t want to be right, we want the customer to be able to solve his problem. Therefore, our entire focus is on taking care of your needs and fulfilling our role as “Customer Service”. In addition, we also focus on prioritizing the good status of the company, therefore we work fast and solve the problems in record time to avoid bad reviews.
Climbia BPO is in charge of constantly monitoring all the team working in our facilities to make sure they are doing an excellent job, although we are confident in their skills and most of the time there are no service quality issues. However, we constantly carry out surveys to our clients to make more accurate quality controls.
Keeping the customer happy and guided through the company’s procedures is in our genes. So if you need your customer service provider to be exceptional and quality in their responses, well, you have the solution! At Climbia BPO we offer you that and more.
One of the common drawbacks of outsourcing call answering services is having employees who really want to improve the workplace they are working for, and who are capable enough not to give in to the pressure. But don’t worry, we personally take care of training our teams and only use the most qualified and who are really committed to the company.
We offer call answering services every day of the year, 24 hours a day. This will ensure that your company will not miss out on any customer who is out of business hours in the city you are in. We take care of rotating shifts between staff in order to have the most optimal and freshest employees working.
This is one of the basic means that people from support teams use to communicate with users. Therefore, having this part covered is essential to be able to complete the task of communication 24 hours a day.
Do you have outbound customers? Don’t worry, we include in our services more than 4 languages to be able to communicate with them without any inconvenience.
Having to provide an entire virtual answering service is generalized: Answering calls on time, controlling mails, monitoring social networks, and keeping in mind that everything must be carried out with quality. Whether it’s Facebook or Instagram, we have everything covered for your satisfaction.
The quality of Climbia BPO’s services is client-centric, therefore we need to carry out every KPO given by the clients themselves.
The most significant ones have been:
We are really committed to perform all KPIs shown to us by customers depending on the company. In order to monitor compliance with each standard, we make occasional quality control records for each piece of equipment in our services.
Usually a percentage of requirement is asked to each service that responds to our name, clarifying that it should not go below 90% of quality given by customers. In the event that this is not carried out to the letter, talks are given to the personnel who have not complied with these guidelines. This way we can ensure that everything is under control.
We take into account that the KPIs that are maintained at that percentage are overwhelming for many of our staff. So we also take care of our own and take care of doing recreational activities through the teams. We even go outdoors so that we can give a new spirit to all our people. And the responses to this encouragement are positive when we return to work.
Indeed, keeping track of the KPIs keeps us stable because it means that we are providing an optimal level of quality for all our customers. Indeed we take into account that depending on the type of product or service we are dealing with, JPOs can fluctuate and have different targets and standards. So we constantly monitor to be able to meet everything on time and with the excellence that characterizes our company.
At Climbia BPO, we take care of leading and training all the people who will attend your company to ensure that there will be no quality issues. Our teams will always focus on delivering the highest level of customer service.
Every company clearly wants customers to be served with quality and with the right tone of voice that fits your company. And to your relief, we do our best to match your brand values and convey them in our services.
Climbia BPO has the ability to adapt to more than 4 languages in order to serve any country.
We know it is difficult to take care of your business and at the same time be attentive to customer services in different areas, but with us you will have more rest and more focus on the essentials.
Our company defines “Technical Support” as the team that is in charge of assisting computer software systems, this will facilitate customer troubleshooting and improve our online presence.
Each technical support provider has a technical support manager who monitors every movement of the service to confirm that it is of quality. In addition, it is responsible for monitoring the activity of the engineering departments.
It is known as technical support outsourcing when an external provider provides IT support to an entity or company in order to reduce costs and facilitate the release of resources. In our company we only work with professionals in the area who are already aware of the common needs of companies and are trained to meet those with special needs.
The main benefit is that it allows small and medium- sized companies to continue growing and developing instead of putting all their efforts into hiring and training a technical support team. This can be a very tedious job, since you have to invest not only in the people who will work in the internal team, but also in the technology they will use, in adequate training, and in solving the problems that will arise from the adaptation, which can take up to three months, especially if they are people who have never worked with this subject before.
Read our latest blog posts to learn more about the services and industries we serve.
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