Climbia BPO’s BPO services for the technology sector have the ability to expand business, increase sales, improve marketing services and enhance customer relationships.

When technology companies take a chance with our services, they soon realize that their go-to-market strategies have a better effect on customer responsiveness, streamline operational efficiency and increase customer satisfaction in terms of problem resolution from the moment they start their journey with the company.

At Climbia BPO we have more than four years of experience in the area of outsourcing BPO services for different types of companies, including technology companies. So we have served many brands and most of them expose to our servers that they have achieved the growth they wanted and continued success.

Currently, the technology sector is something that is constantly present in our lives, so much so that it is even fundamental today. This sector is responsible for offering special ways to guide on technology and the use of hardware, software, networks and electronics. And with the constant digital evolution that has been unparalleled for many years, companies and customers have adopted new ways of working and ordering solutions online. So technology companies need to stay agile and current in the market, and that’s what outsourcing with Climbia BPO is for.

Benefits of outsourcing for technology companies

Capacity and performance

Technology companies are opting for outsourcing staff and resources through AI to have a more effective operation and increase the capacity of internal staff. But even so, if we make a deep study of technology businesses today we will realize that 70% of them are presenting multiple shortcomings in their performance, which affect moderately but profoundly in the AI niche.

At Climbia BPO we have an expert team in automation and the necessary tools to make your business take off successfully. From the start we integrate good technology and make AI-driven processes in every operation, emphasizing streamlining repetitive tasks, delimiting security risk and making customer support extend 24/7.

Safety and compliance

Having good security remains one of the fundamental building blocks of a good BPO because of the large amount of personal data that needs to be managed, so there needs to be good software, hardware, network service and deep management capabilities. Especially in technology companies, where cyber-attacks are very frequent.

Most of the companies in the current market do not have the capacity or experience to manage the security of their clients and prioritize them to be free from cyber-attacks. Therefore, becoming a partner of our services could increase the functionality of the operations.

At Climbia BPO the security of our companies is paramount, so we have updated the strictest international standards and compliance protocols granted by each country, including PCI-DSS certification and SOC 1 and 2 attestation.

Scalability and flexibility

With the world currently relying on technology for the majority of their day-to-day activities, competition in today’s markets is outrageous. The online habits that were formed during these two years of the pandemic (telecommuting, online shopping, virtual gym) are unlikely to go away, as people have tried these new possibilities and have realized that they are feasible and very suitable options.

So companies that are in the technology area will have to be much more active to increase their business growth. Having an in-house team can have very high costs and slow down the business response depending on the level of consumer usage in real time.

At Climbia BPO we have over four years of experience in deploying solutions for different types of publicly and privately held publicly traded companies. Our flexible outsourcing models range from traditional, fully managed operations, from our modern workspaces or through a virtual work from home (WFH) model.