Outsourced Technology in Albania

Secure and innovative outsourcing solutions for the technology sector

4.9/5 rating

Service Catalogue

Services we offer

Price may vary. Describe your needs, and we will calculate the pricing just for you.


Through our call center for retailers and wholesalers with over four years of experience, we will consistently market your brand to potential customers over the phone.

Cross-selling and up-selling

Climbia BPO's retail, wholesale and e-commerce call center team is fully qualified to cross-sell and up-sell.


Thanks to the expertise of our e-commerce call center professionals, we can fully support your brand's promotional efforts. And best of all, in more than three different languages that will facilitate communication with the customer.

Returns and Refunds

We are prepared to handle every return or refund request you may receive from your customers, in addition to providing excellent service to reassure them and handle the situation in the most correct way possible.

Lead generation

We have a great structure management to generate constant and potential customers, which will cause an increase in your sales and income.

Pre-sales support

In case you need it, we are specialized to offer you an e-commerce call center service that can take care of high quality pre-sales in different communication channels.

Complaint handling

Every complaint will be taken into account in depth and precise solutions will be offered to suit the customer's needs.

Check integration roadmap and start scaling faster.

1st month of integration is free!

Choose a package to get started
in 24 hours
We Will Contact You Personally So We Can Edit Your Plan To Your Liking
in 1 week
Sign Up Directly To Our Services And Confirm With Us Every Detail.
in 10 days
Integration: Faq, Template Development, System Integration, Etc.
in 1 month
Externalization Of The Contract, Including One Month Of Prepayment And Starting Operations.
After 2 Months
First Month Review, Still Prepaid And You Will See The Change In Communication With Your Customers.

Secure and innovative outsourcing solutions for the technology sector.

Climbia BPO’s BPO services for the technology sector have the ability to expand business, increase sales, improve marketing services and enhance customer relationships.

When technology companies take a chance with our services, they soon realize that their go-to-market strategies have a better effect on customer responsiveness, streamline operational efficiency and increase customer satisfaction in terms of problem resolution from the moment they start their journey with the company.

At Climbia BPO we have more than four years of experience in the area of outsourcing BPO services for different types of companies, including technology companies. So we have served many brands and most of them expose to our servers that they have achieved the growth they wanted and continued success.

Currently, the technology sector is something that is constantly present in our lives, so much so that it is even fundamental today. This sector is responsible for offering special ways to guide on technology and the use of hardware, software, networks and electronics. And with the constant digital evolution that has been unparalleled for many years, companies and customers have adopted new ways of working and ordering solutions online. So technology companies need to stay agile and current in the market, and that’s what outsourcing with Climbia BPO is for.


Benefits of outsourcing for technology companies

Capacity and performance

Technology companies are opting for outsourcing staff and resources through AI to have a more effective operation and increase the capacity of internal staff. But even so, if we make a deep study of technology businesses today we will realize that 70% of them are presenting multiple shortcomings in their performance, which affect moderately but profoundly in the AI niche.

At Climbia BPO we have an expert team in automation and the necessary tools to make your business take off successfully. From the start we integrate good technology and make AI-driven processes in every operation, emphasizing streamlining repetitive tasks, delimiting security risk and making customer support extend 24/7.

Safety and compliance

Having good security remains one of the fundamental building blocks of a good BPO because of the large amount of personal data that needs to be managed, so there needs to be good software, hardware, network service and deep management capabilities. Especially in technology companies, where cyber-attacks are very frequent.

Most of the companies in the current market do not have the capacity or experience to manage the security of their clients and prioritize them to be free from cyber-attacks. Therefore, becoming a partner of our services could increase the functionality of the operations.

At Climbia BPO the security of our companies is paramount, so we have updated the strictest international standards and compliance protocols granted by each country, including PCI-DSS certification and SOC 1 and 2 attestation.

Scalability and flexibility

With the world currently relying on technology for the majority of their day-to-day activities, competition in today’s markets is outrageous. The online habits that were formed during these two years of the pandemic (telecommuting, online shopping, virtual gym) are unlikely to go away, as people have tried these new possibilities and have realized that they are feasible and very suitable options.

So companies that are in the technology area will have to be much more active to increase their business growth. Having an in-house team can have very high costs and slow down the business response depending on the level of consumer usage in real time.

At Climbia BPO we have over four years of experience in deploying solutions for different types of publicly and privately held publicly traded companies. Our flexible outsourcing models range from traditional, fully managed operations, from our modern workspaces or through a virtual work from home (WFH) model.

Stand out with excellent Outsourced Technology in Albania.

Work with a team of professionals

At Climbia BPO, we take care of leading and training all the people who will attend your company to ensure that there will be no quality issues. Our teams will always focus on delivering the highest level of customer service.

Maintain your brand's tone of voice

Every company clearly wants customers to be served with quality and with the right tone of voice that fits your company. And to your relief, we do our best to match your brand values and convey them in our services.

Speak your customer's language

Climbia BPO has the ability to adapt to more than 4 languages in order to serve any country.

Pay more attention to your business, not your answering services

We know it is difficult to take care of your business and at the same time be attentive to customer services in different areas, but with us you will have more rest and more focus on the essentials.

Clients Reviews

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Our Blog Posts

Read our latest blog posts to learn more about the services and industries we serve.

A brief history about outsourcing

Outsourcing: A Brief History

There comes a time when medium-sized businesses must determine whether to outsource certain tasks so they may concentrate on others that would encourage corporate growth.