Outsourcing Examples For High-Growth Businesses
For companies that are expanding quickly or need more help, outsourcing is a wise strategic choice. Using outside resources, such as a company or independent
At Climbia BPO we take care of offering you an easier way to have a contact center for different types of telecommunication companies, facilitating the creation of experience to make customers feel more connected to the site and to lower the costs of this communication. It should be noted that reducing costs does not mean that the service will be of low quality, as new technologies and ways of operation will be added in order to comply with the strongest security standards.
Through our call center for retailers and wholesalers with over four years of experience, we will consistently market your brand to potential customers over the phone.
Climbia BPO's retail, wholesale and e-commerce call center team is fully qualified to cross-sell and up-sell.
Thanks to the expertise of our e-commerce call center professionals, we can fully support your brand's promotional efforts. And best of all, in more than three different languages that will facilitate communication with the customer.
We are prepared to handle every return or refund request you may receive from your customers, in addition to providing excellent service to reassure them and handle the situation in the most correct way possible.
We have a great structure management to generate constant and potential customers, which will cause an increase in your sales and income.
In case you need it, we are specialized to offer you an e-commerce call center service that can take care of high quality pre-sales in different communication channels.
Every complaint will be taken into account in depth and precise solutions will be offered to suit the customer's needs.
We have been active for more than four years providing services to telecommunications providers in different countries and with very different needs from the usual ones. We have experience in the smallest sectors and also in the largest companies, being an award-winning service for excellence and quality when it comes to talking to customers.
It is no lie to anyone that the telecommunication area has been in constant change for some years now. As we see technology development every year, a large amount of customer consumption and development of multiple security threats, it has caused telecommunication companies to start considering ways to stay relevant in the market.
Telecom businesses must stay on top of the market and constantly evolve to meet the needs of customers (who are not static either, they are always moving forward) and to outperform the competition that is becoming more and more competitive.
Climbia BPO has the experience and the capacity to deploy its outsourcing team to any type of company that needs help. All this through our international delivery centers that allow connection with different types of clients and languages.
Wherever your company is located, we will get there, bring a qualified staff for the task, educate us on your company’s process and determine what tools are needed to get your company off the ground and on its way to success. All this in a record time that will allow you to pay attention to the other needs of your company.
All of this unlocks the time needed to reallocate resources based on customer traffic and performance management on an ongoing basis. You will have a team focused on managing each client relationship and project management that can define your brand and allow communication to be fairly fluid. In addition, we prioritize consistent alignment with company objectives and streamlined operations, being part of your business as another extension that helps you progress, not an expense.
At Climbia BPO we are quite proud to be able to offer quality services in the telecommunications area. In addition to the ample recognition we have received from our clients for the excellent service we have provided so far, even those who could not continue working with us continue to recommend our services, and we take this as a proof of our excellence.
Maintaining optimal security in terms of the companies we deal with is one of our priorities, especially because we have witnessed that several companies have been the target of large-scale cyber-attacks. This can damage any telecommunication company since they handle a large amount of sensitive information that can end up in a critical communication.
The vulnerability of the issue leads service outsourcing companies to strengthen customer care and their security, for example, prioritizing compliance with the strictest international security standards.
At Climbia BPO we take the issue quite seriously, so we are always constantly managing our teams so that security protocols are met. On top of this, we have certifications that allow us to handle sensitive information. For example: PCD-DSS global certification and SOC 1, 2 and 3 certifications.
Forward-thinking companies are moving to be able to obtain the best technologies to develop in the digital transformation that has taken place in recent years. Having an expenditure of up to more than $6 billion.
At Climbia Enterprise, the team specialized in automation and intelligence is in charge of managing the outsourcing for the telecom company that contacts us, showing them secure possibilities of customer self-service through voice biometrics and streamlining the repetitive process through robotic process automation.
Automating the enterprise can increase overall employee productivity, maintain greater service excellence and decrease errors that are common in humans. Allowing you to include funds in the parts of the business that need it most and increase resources to the parts of customer service that are most critical.
At Climbia BPO, we take care of leading and training all the people who will attend your company to ensure that there will be no quality issues. Our teams will always focus on delivering the highest level of customer service.
Every company clearly wants customers to be served with quality and with the right tone of voice that fits your company. And to your relief, we do our best to match your brand values and convey them in our services.
Climbia BPO has the ability to adapt to more than 4 languages in order to serve any country.
We know it is difficult to take care of your business and at the same time be attentive to customer services in different areas, but with us you will have more rest and more focus on the essentials.
Read our latest blog posts to learn more about the services and industries we serve.
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