Outsourcing Examples For High-Growth Businesses
For companies that are expanding quickly or need more help, outsourcing is a wise strategic choice. Using outside resources, such as a company or independent
Our job is to provide receptionists who act remotely to answer or transfer different calls to the corresponding company services. In addition, they can handle orders, schedule business, take messages, have escalation management and provide customer support.
We have a particular approach for each company that contacts us.
We focus on providing the best service through the most modern tools in the market today.
We have more than four years of experience in serving customers and delivering the quality your company promises.
We have a constant work rhythm that does not stop, we are active 24 hours a day, every day of the year, including holidays and vacations.
We are prepared with the best strategies and training to meet our clients' needs.
We speak the main languages used throughout the world to facilitate communication.
Climbia BPO has a wealth of experience in providing the best quality telephone answering services in the market. We have tried to set the quality bar very high when we focus on communicating with our customers and solving their questions or problems with the product or service of the company we are working for.
If you want to know what we offer for you that can be beneficial for your business, we offer you:
We try to be a beneficial part for our client, and therefore we try to adapt to your needs and your personality type in order to offer you the kind of customer service you need and want. In addition, we adapt quickly to the company’s database so we can offer a specialized service, just as if we were part of your company from the beginning!
We don’t want to be right, we want the customer to be able to solve his problem. Therefore, our entire focus is on taking care of your needs and fulfilling our role as “Customer Service”. In addition, we also focus on prioritizing the good status of the company, therefore we work fast and solve the problems in record time to avoid bad reviews.
Climbia BPO is in charge of constantly monitoring all the team working in our facilities to make sure they are doing an excellent job, although we are confident in their skills and most of the time there are no service quality issues. However, we constantly carry out surveys to our clients to make more accurate quality controls.
Keeping the customer happy and guided through the company’s procedures is in our genes. So if you need your customer service provider to be exceptional and quality in their responses, well, you have the solution! At Climbia BPO we offer you that and more.
One of the common drawbacks of outsourcing call answering services is having employees who really want to improve the workplace they are working for, and who are capable enough not to give in to the pressure. But don’t worry, we personally take care of training our teams and only use the most qualified and who are really committed to the company.
We offer call answering services every day of the year, 24 hours a day. This will ensure that your company will not miss out on any customer who is out of business hours in the city you are in. We take care of rotating shifts between staff in order to have the most optimal and freshest employees working.
This is one of the basic means that people from support teams use to communicate with users. Therefore, having this part covered is essential to be able to complete the task of communication 24 hours a day.
Do you have outbound customers? Don’t worry, we include in our services more than 4 languages to be able to communicate with them without any inconvenience.
Having to provide an entire virtual answering service is generalized: Answering calls on time, controlling mails, monitoring social networks and keeping in mind that everything must be carried out with quality. Whether it’s facebook or instagram, we have everything covered for your satisfaction.
The quality of Climbia BPO’s services is client-centric, therefore we need to carry out every KPO given by the clients themselves.
The most significant ones have been:
We are really committed to perform all KPIs shown to us by customers depending on the company. In order to monitor compliance with each standard, we make occasional quality control records for each piece of equipment in our services.
Usually a percentage of requirement is asked to each service that responds to our name, clarifying that it should not go below 90% of quality given by customers. In the event that this is not carried out to the letter, talks are given to the personnel who have not complied with these guidelines. This way we can ensure that everything is under control.
We take into account that the KPIs that are maintained at that percentage are overwhelming for many of our staff. So we also take care of our own and take care of doing recreational activities through the teams. We even go outdoors so that we can give a new spirit to all our people. And the responses to this encouragement are positive when we return to work.
Indeed, keeping track of the KPIs keeps us stable because it means that we are providing an optimal level of quality for all our customers. Indeed we take into account that depending on the type of product or service we are dealing with, JPOs can fluctuate and have different targets and standards. So we constantly monitor to be able to meet everything on time and with the excellence that characterizes our company.
At Climbia BPO, we take care of leading and training all the people who will attend your company to ensure that there will be no quality issues. Our teams will always focus on delivering the highest level of customer service.
Every company clearly wants customers to be served with quality and with the right tone of voice that fits your company. And to your relief, we do our best to match your brand values and convey them in our services.
Climbia BPO has the ability to adapt to more than 4 languages in order to serve any country.
We know it is difficult to take care of your business and at the same time be attentive to customer services in different areas, but with us you will have more rest and more focus on the essentials.
This does not have a general price, this depends on the amount of equipment your company needs, your needs, your capabilities and depending on what is going to be used in the outsourcing. Therefore, if you want to have advice about the plans we can offer you depending on your case, contact us personally and we will guide you.
We consider our costs to be quite affordable compared to other companies’ quotations, and the quotation service instead of offering plans allows you to charge only what is necessary because we will only act based on the needs you currently have, we will not demand extra or charge for something that our services are not covering.
Our answering services are in charge of implementing call forwarding technologies, which will make the calls go directly to an answering service provider.
With the outsourced service you ensure you have the best technology and the best equipment without having to invest directly in them or in their purchase. We are trained with professionals who have previously worked in the field and, therefore, will quickly adapt to your company’s workflow, approaching clients with friendliness and exceptional professionalism. This will help create a friendly community and clients will be able to give a positive reference regarding our services.
After-hours answering services are responsible for handling calls from businesses after they have closed their day-to-day services. Therefore, customers who continue to call after the business has closed will still have specialized attention and will not have to wait for the next day.
It has been proven that this type of operation, which is based on the attention outside the hours of the company, helps people who do not correspond to the schedule of our country or who are too busy during the day to call, which is very common. Even for people who have night or early morning schedules and only have a few minutes in their agenda to solve this kind of problem.
Having an answering service on your side makes it a priority for customers to contact our services at any time of the day. Therefore it will give the impression that they are ready to solve anything and that will speak a lot about the quality of your company, giving the impression that it is professional.
In addition, problems with the product or service can be clarified in case it fails for any reason or a problem needs to be fixed. And this single action will differentiate your company from many that only want to focus on selling the product, avoiding bad reviews such as “Scammers”.
Paying attention to customers gives them the impression that you are really interested in taking care of the problems they may have with the company or the product, which makes the process a little more human.
Read our latest blog posts to learn more about the services and industries we serve.
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