Travel and hospitality in Albania

Over the past few years we have seen a huge increase in demand for travel and hospitality services worldwide, so take advantage of this sudden growth and keep customers up to date through a new digital measure. 

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Service Catalogue

Services we offer

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Customer Service.

Climbia BPO's team of travel, hospitality and transportation call center consultants has the ability to provide online support to every customer who logs on to the server in more than four languages.


We handle aviation bookings through the travel call center and hotel bookings through the hospitality call center. And let's not forget the transportation management, which is provided through the outsourcing of the transportation service.


The contact center for the travel area has the ability to develop cancellation and rebooking in the air travel area. Just like the hotel call center can handle hotel reservation cancellations.


If there is a cancellation of a flight reservation and the requested hotel room, we are prepared to handle both the cancellation and the refund that comes behind it. Prioritizing a fast and quality experience that will avoid misunderstandings and therefore bad reputation.

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Business Process Outsourcing for Travel and Hospitality Industry

Over the past few years we have seen a huge increase in demand for travel and hospitality services worldwide, so take advantage of this sudden growth and keep customers up to date through a new digital measure. 

Travel and hospitality companies are realizing this beneficial shift, they have focused their business strategies centered on customer service and balancing costs. 

With constant challenges such as new environmental regulations, talent development, increased competition in the market and the challenge of experiencing a new market, every travel and hospitality company has set out for a fresh start and thought about delivering their customer experience through an outsourced, specialized call center in the area.

As a consistently award-winning outsourcer, we offer a unique customer care service for the travel and hospitality industry. And it’s not new, we already have plenty of experience handling the area so you can set high expectations on our quality and you will see how we exceed and improve them.

Our customized and scalable call center services in transportation, hospitality and travel, coupled with our creativity and previous experience in the field, make us the ideal complement to increase the quality of customer service in every channel. 

Integrating outsourcing services into travel and hospitality management can eliminate a considerable portion of the overall cost of the service, increase operational efficiency and enable the company to experience positive change.

Sectors we serve with our Travel & Tourism Contact Center

Travel industry

Climbia Enterprise’s service has a specific customer care strategy for the travel and hospitality sector, which is characterized through the above data we have gathered in our experience. In the travel sector call center we base on each prioritized and non-prioritized issue in order to determine what kind of customer care they need and customize it depending on the case.

Proprietary AI tools are part of our strategy in the offerings and help travel call center consultants improve efficiency and resolution of business issues with different ranges of difficulty. 

Customer care call center services for travel companies typically include customer care, travel booking, travel cancellation, refund and customer complaint handling. In addition, other types of services can be included such as flight disruption management, which makes it easier for travelers to find different flights when their scheduled flight has been delayed, canceled or disrupted due to a problem. 

We can also focus on taking an active role in helping travelers quickly find luggage that has been lost in the company.

Hospitality sector

The new digital reality makes it mandatory for the hospitality company to restructure and consider new communication channels for customers, as well as review their experience and determine what can be digitized. Because of the expertise we offer at Climbia Enterprise through hospitality call centers, and our technological prowess, we have the ability to manage customized customer care structures in order to help companies that lack adequate administration to move to the new digital step. And while we offer customer care outsourcing services in hospitality and travel call centers, we also have the ability to structure solutions through AI to determine customer behavior in each particular company, decrease service gaps and give them even more quality.

Transportation industry

The end-to-end outsourcing travel management service is based on the prioritization of delivering an efficient and flexible solution that can adapt to different media, both traditional and digital to avoid administration issues and improve customer experience. 

In addition, we also prioritize the highest quality tools in digital transformation to be able to solve business problems with a high or low level of complexity. And these same tools in the transport call center are fully compatible with different customer service and business structures, in order to have a unified company. 

Stand out with excellent Travel and hospitality in business process outsourcing Albania.

Work with a team of professionals

At Climbia BPO, we take care of leading and training all the people who will attend your company to ensure that there will be no quality issues. Our teams will always focus on delivering the highest level of customer service.

Maintain your brand's tone of voice

Every company clearly wants customers to be served with quality and with the right tone of voice that fits your company. And to your relief, we do our best to match your brand values and convey them in our services.

Speak your customer's language

Climbia BPO has the ability to adapt to more than 4 languages in order to serve any country.

Pay more attention to your business, not your answering services

We know it is difficult to take care of your business and at the same time be attentive to customer services in different areas, but with us you will have more rest and more focus on the essentials.

Clients Reviews

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Our Blog Posts

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A brief history about outsourcing

Outsourcing: A Brief History

There comes a time when medium-sized businesses must determine whether to outsource certain tasks so they may concentrate on others that would encourage corporate growth.