Finance Business Process Outsourcing In Albania

Through the rise of technology and customer awareness, customer service has made great strides, and with it the renewal of service and product offerings. But even with this, companies need to focus on the consumer even more in order to deliver an excellent customer experience and increase business.

4.9/5 rating

Service Catalogue

Services we offer

Price may vary. Describe your needs, and we will calculate the pricing just for you.

Fulfillment Management

The Climbia BPO team focuses on managing regulatory requirements and confirms that every transaction is done by the book. Through the experience we have gained in these four years, we understand the fundamentals of the standards.

Customer service

The international presence and support of four different languages allows us to serve different customer segments without any inconvenience and enables us to solve your problem quickly and effectively. Our services can go through chat, email, social networks, calls, or whatever you need.


Climbia BPO has a financial underwriting team qualified to handle the most complicated cases. In fact, we have developed specialized software and constantly updated data just to be able to meet customer needs and avoid development issues.

Collection Service

Our professionals are trained to manage, follow up and conclude collections and recoveries immediately. We have the tools, technology and resources to make the experience as smooth as possible.

Fraud Prevention

We have developed excellent security software and hardware that allows us to have integrated data across our infrastructure, which is organized to determine any major changes and effectively alert agents of possible fraud. And to date our customers have been satisfied with them and continue to use them in their facilities. Have you made up your mind? We hope it was enough to convince you to join the Climbia BPO family. Since we are not just another company, we consider ourselves an active part of your company and therefore our priority is to see it grow steadily.

Check integration roadmap and start scaling faster.

1st month of integration is free!

Choose a package to get started
in 24 hours
We Will Contact You Personally So We Can Edit Your Plan To Your Liking
in 1 week
Sign Up Directly To Our Services And Confirm With Us Every Detail.
in 10 days
Integration: Faq, Template Development, System Integration, Etc.
in 1 month
Externalization Of The Contract, Including One Month Of Prepayment And Starting Operations.
After 2 Months
First Month Review, Still Prepaid And You Will See The Change In Communication With Your Customers.

What to expect from our Finance Business Process Outsourcing In Albania

Call centers for financial services can be beneficial in order to provide better customer service on every communication channel, which will make it easier to connect. Some of the financial services institutions that can benefit from financial services outsourcing are:

  • Commercial banks
  • Investment banks
  • Insurance services
  • Wealth management services
  • Our financial services outsourcing offering

As one of the best call centers for financial services companies, we have gained a great deal of experience through outsourcing our services to multiple types of financial institutions. And those who have been our customers will agree that our mission is to help the customer by extending a customer care strategy that can address all of their needs quickly. 

Our advantage as a financial services call center

We have a wealth of professionals, tools, security certifications, scalable infrastructure and a wealth of services to offer for financial services companies. 

Through our call center service for financial companies through outsourcing, your company will have the ability to experience new opportunities through marketing, promotions, customer loyalty, and so on. 

What can be done for different types of financial service providers.


Climbia BPO’s outsourced call center is responsible for having the ability to cater to different outsourcing needs for commercial banks. Customer service for banks ranges from answering services, active communication and problem management.

Investment banks:

We strive to meet the multiple needs exposed by an investment bank that perform financial transactions through advising on behalf of their clients. Therefore, the service we offer in the call center ranges from customer service, query development, agenda management and problem solving. 

Wealth management companies:

Wealth management companies can be assured with our multiple types of outsourced services for customer care. Climbia BPO’s call center offers agenda management, cross and upselling, problem resolution and more depending on the needs.

Stand out with excellent Finance Business Process Outsourcing in Albania.

Work with a team of professionals

At Climbia BPO, we take care of leading and training all the people who will attend your company to ensure that there will be no quality issues. Our teams will always focus on delivering the highest level of customer service.

Maintain your brand's tone of voice

Every company clearly wants customers to be served with quality and with the right tone of voice that fits your company. And to your relief, we do our best to match your brand values and convey them in our services.

Speak your customer's language

Climbia BPO has the ability to adapt to more than 4 languages in order to serve any country.

Pay more attention to your business, not your answering services

We know it is difficult to take care of your business and at the same time be attentive to customer services in different areas, but with us you will have more rest and more focus on the essentials.

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

See how easy it is to get started

Our Blog Posts

Read our latest blog posts to learn more about the services and industries we serve.

A brief history about outsourcing

Outsourcing: A Brief History

There comes a time when medium-sized businesses must determine whether to outsource certain tasks so they may concentrate on others that would encourage corporate growth.